TERMS & CONDITIONS OF SERVICE

These Terms & Conditions define the terms under which Blue Comfort Cleaning provides its cleaning services.

Any booking or use of the services implies full and unconditional acceptance of these Terms & Conditions.

 

SERVICE PROVIDER IDENTIFICATION

Blue Comfort Cleaning

Legal status: Self-employed

Address: Triq Il Mensija, San Ġiljan, Malta

Email: contact@bluecomfortcleaning.com

Phone: +356 7708 9502

 

SERVICE PROVIDED

Blue Comfort Cleaning provides cleaning services for private individuals and professionals, including in particular:

One-off or regular residential cleaning

Short-let / Airbnb cleaning services

Specific cleaning services upon request

The scope and details of each service are defined at the time of booking.

 

BOOKING OF SERVICES

Bookings may be made:

via the website

by email

by phone

via WhatsApp

Any booking is considered confirmed only after written confirmation (email, message or WhatsApp).

 

ACCES TO THE PROPERTY

The client undertakes to:

provide secure access to the property at the agreed date and time

ensure that the property is accessible (keys, access codes, on-site presence if required)

If access to the property is not possible at the scheduled time, the service may be considered due.

 

CLEANING PRODUCTS AND EQUIPMENT

Unless otherwise agreed, the client agrees to provide the necessary cleaning products and equipment, in order to ensure a cleaning service that meets their habits and the specific requirements of the property.

Blue Comfort Cleaning reserves the right to refuse the use of any product deemed dangerous, unsuitable or non-compliant.

 

PRICING

Prices are communicated prior to the service and may vary depending on:

the size of the property

the type of service requested

the estimated duration

any specific requests

Prices are expressed in euros (€), unless otherwise stated.

 

PAYMENT

Payment terms are specified at the time of booking.

Unless otherwise agreed, payment is due after the service has been completed or in accordance with the agreed conditions.

In the event of late payment, Blue Comfort Cleaning reserves the right to suspend future services.

 

CANCELLATION AND MODIFICATION

Cancellation by the client

Any cancellation or modification must be communicated at least 24 hours before the scheduled service.

In the event of late cancellation or client absence, Blue Comfort Cleaning reserves the right to charge all or part of the service.

Cancellation by Blue Comfort Cleaning

Blue Comfort Cleaning reserves the right to cancel or reschedule a service in the event of force majeure or exceptional unavailability. The client will be informed as soon as possible.

 

SERVICE QUALITY AND COMPLAINTS

Blue Comfort Cleaning is committed to providing a professional and high-quality service.

Any complaint must be submitted within 24 hours following the service, by email, phone or WhatsApp, in order to allow a prompt review of the situation.

LIABILITY

Blue Comfort Cleaning shall not be held liable for:

fragile or valuable items that were not declared

damage resulting from faulty or unsuitable equipment provided by the client

indirect or immaterial damages

In all cases, Blue Comfort Cleaning’s liability is limited to the amount of the service concerned.

 

INSURANCE

Blue Comfort Cleaning declares that it is covered by professional civil liability insurance in accordance with applicable regulations.

 

PERSONAL DATA

Personal data collected in connection with the services is processed in accordance with the Privacy Policy available on the website.

 

GOVERNING LAW

These Terms & Conditions are governed by Maltese law.

In the event of a dispute, an amicable solution will be sought before any legal action is taken.

 

CHANGES TO THE TERMES & CONDITIONS

Blue Comfort Cleaning reserves the right to modify these Terms & Conditions at any time.

The applicable version is the one in force at the date of booking.